Terms and Conditions

Although every care is taken to represent the correct colour in the photos, PAWtected cannot guarantee the colour of the item is what is seen on the screen.

 

You have 14 days, from receipt, to notify PAWtected if you wish to cancel your order or exchange an item.

 

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.